Terms and Policy
Terms and Conditions
SIR SANTI'S SANCTUARY IS A CERTIFIED 501(c)3 NON PROFIT CORPORATION. WE ARE AVAILABLE NATIONWIDE. ALL DONATIONS, PLEDGES TO PIECES ARE TAX CLAIMABLE/DEDUCTIBLE.
SIR SANTI THE CREATOR IS EPILEPTIC!
I AM NOT A SALESMAN, ALL CREATIONS ARE MADE OUT OF VOLOUNTEERED TIME BY SIR SANTI. THERE IS NO PROFIT GIVEN TO SIR SANTI FOR ANY WORK ON THIS SITE! ALL PIECES ARE HAND CRAFTED CREATIONS AND ARE MADE TO HELP AID IN SUPPORTING SIR SANTI'S SUICIDE CENTER! ALL ORDERS ARE CONSIDERED PLEDGE DONATIONS TO HELP SUPPORT TOWARDS FAMILIES IN NEED AND PROMOTE DISABLED CREATORS! ORDERS, AND SERVICES ARE FINAL AND NON REFUNDABLE! each order is delivered in yearly sessions and not regular weekly mail delivery. YOUR ORDER MUST BE PLACED DURING AVAILABILITY FOR THAT SEASON IN ORDER TO BE DELIVERED DURING THAT SPECIFIC DATE! All sales are suggested to be made 2-3 months in advance due to wait time and fill up for sessions.
WE DO NOT MAKE IMITATION PIECES! if you would like a piece to be copied then it would be best to find another creator.
ALL CUSTOM CREATIONS ARE UP TO THE CREATORS DISCREPANCY! If the piece will take longer than expected then it is up to the creator to notify the client of any changes via email or social media connection. All orders are susceptible to immediate change depending on the situation at hand. If the piece is unable to be created then the client will have choice of a different item equal in value, no refunds will be given. all pieces are created by hand by a disabled artist and must be taken into consideration when ordering.DELIVERIES ARE ONLY 4x A YEAR! (FEB, MAY, AUG, NOV) IF YOU MISS THE SESSION THAT YOU ARE ORDERING FOR YOUR ORDER WILL BE PLACED FOR THE NEXT AVAILABLE SESSION! NO EXCEPTIONS! ITEMS ARE NOT PRE-MADE! ALL PIECES ARE MADE TO ORDER AND SPECIFICALLY MADE FOR THE PERSON AND NO ONE ELSE! NO TWO PIECES LOOK THE SAME.
ALL CUSTOM CREATIONS ARE UP TO THE CREATORS DISCREPANCY!If the piece will take longer than expected then it is up to the creator to notify the client of any changes via email or social media connection. All orders are susceptible to immediate change depending on the situation at hand. If the piece is unable to be created then the client will have choice of a different item equal in value, no refunds will be given. The Creator of these items is disabled and pliable time is needed for each piece as well as understanding of life situations that may occur when creating by hand.
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at Santiagoscrystalblessings@gmail.com
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Santiagoscrystalblessings@gmail.com
All Sales are final and can not be exchanged or refunded. If your product becomes worn or shows any signs of unraveling over time and needs to be re-wrapped or RE-BLESSED Santi will re-wrap OR re-bless your piece for a $45 maintenance and cleanse fee to give your item a re wrap or re-cleanse and send back to you. Just mail it to us and we will get it back to you as soon as its finished.
Shipping info/ Holds layaway
All packages will be sent through person by person mail. Depending on when your item will tell you how long it will take to ship your healing creation to you due to the time it takes to make each one. each order will have a choice of delivery session that is available to be delivered by. A tracking number will be made for you to be able to keep up on your package which usually takes 3-7 business days to reach your home once sent out. All items are blessed and cleansed for a total of 14 days prior to Shipping out date so you can be the first one with the energy onto your piece. Please be sure to double check all shipping information before order is sent so that we can be sure to mail it to the correct address. DELIVERIES ARE ONLY 4x A YEAR! (FEB, MAY, AUG, NOV) IF YOU MISS THE SESSION THAT YOU ARE ORDERING FOR YOUR ORDER WILL BE PLACED FOR THE NEXT AVAILABLE SESSION! NO EXCEPTIONS! ITEMS ARE NOT PRE-MADE! ALL PIECES ARE MADE TO ORDER AND SPECIFICALLY MADE FOR THE PERSON AND NO ONE ELSE! NO TWO PIECES LOOK THE SAME.
ALL HOLD AND LAYAWAY/PAYMENT PLANS MADE ON ITEMS THROUGH PERSONAL ORDER ARE FINAL AND ARE NON REFUNDABLE! THERE IS A LATE FEE FOR EVERY MONTH THAT IS NOT PAID! LATE FEE DEPENDS ON THE ITEM PRICING AND SUSCEPTIBLE TO IMMEDIATE CHANGE! A TOTAL OF UP TO 2 WEEKS IS THE LATEST A PAYMENT MUST BE MADE BEFORE ENTIRE ORDER IS CANCELED DUE TO NON PAYMENT. LATE FEE MUST BE PAID PLUS FULL REMAINING FEE TO BE ABLE TO CONTINUE ORDER!
If you place an item on hold a minimum fee of 50% for orders under $250 and 75% for all orders over that amount is needed to keep the item on hand for you and make while you are placing your weekly/monthly payments. All items placed on hold will have a specific due date as to when the payment for the entire piece must be finished before being able to be sent out due to the piece being created during your payment session before hand. If you do not pay your payments on time when they are due YOUR ITEM WILL BE PLACED INTO THE VAULT AND ALL DOWN PAYMENTS AND PAYMENTS PLACED ARE NON REFUNDABLE. ALL FUNDS WILL BE DONATED TO A FAMILY THAT IS A MEMBER OF THE CENTER.